A Frustrating Eight-Year Struggle with ADSL Connectivity
In the digital age, a reliable internet connection is essential for both work and leisure. However, for some individuals, this fundamental service can become a source of immense frustration. As someone who has been grappling with daily internet disconnections for the past eight years, my experience has been nothing short of exasperating.
Understanding the Dilemma
Since 2012, I’ve relied on an ADSL connection, which served me well until 2016 when the issues began. Initially, I experienced minor disruptions, but quickly, these turned into a relentless cycle of dropouts. I’ve diligently sought solutions, experimenting with various hardware, including different routers and cables, but the results have been disheartening. Each time a technician from my ISP visits, they seem only to offer superficial fixes—resetting the router or tinkering with cables—without making any real progress.
Frustration mounted further when, last year, I decided to invest in my own ADSL subscription with a high-quality router. Optimism replaced my despair as a technician installed the new setup. Yet, within a minute of use, the connection dropped again, reinforcing my growing belief that the problem lies beyond my control. The connection, directly linked to the external box, rules out any issues on my end.
The ISP’s Lack of Support
Unfortunately, my ISP, which operates in Morocco, has proven less than helpful. Their customer service appears scripted, offering little more than robotic responses that fail to address the nuances of my predicament. Despite my numerous complaints, it feels as though my concerns are falling on deaf ears. They cycle through the motions of sending technicians who do nothing but repeat the same ineffective processes. I often feel like I’m trapped in a frustrating loop of empty responses and unhelpful advice.
Over the years, this continual disruption has severely impacted my daily life. Activities that once brought joy—like playing video games with friends—have become virtually impossible. The social connections I built have faded, and I’m left feeling isolated. The extent of my frustration has even manifested in moments of despair; I often find myself staring at the wall for long stretches, waiting for a connection that rarely lasts.
The Current Situation
As of recently, I’ve taken to logging my internet connection status. On average, I experience disconnections of approximately one and a half minutes, with around 10 to 20 interruptions daily. When I run an internet monitoring
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